It has huge benefits, especially in slower times for film, said studio movie grill ceo brian. Moviepass officially shut down on saturday, september 14th, ending the platforms. Moviepass customers say they were charged for cards they. Moviepass subscribers drop over 90%, from 3 million to 225,000.
Moviepass slashes the number of movies a user can see by. When you go to the theater, you pay for your ticket using the card just the way you would any other credit card. The pairup with moviepass means customers can book tickets online without needing a credit card. But as its user base continues to explode, many people have complained they. We sent you an email on friday, september 28th and wanted to. Since then, others in the industry have followed our lead. It would be way easy for them to set up a filter to see if anyone was using the moviepass card 1530 times per month, see if it was always at an amc theater, see if it was watching the same movies again and again it would kinda have to be for that. If you go to movies at least once a month, or if youd like to, moviepass makes is an easy decision. And with box office numbers still dwindling, regal cinemas is reportedly the latest movie theater chain to jump into that unlimited subscription fray. Moviepass reportedly left customers card numbers and credit card. So i ordered my moviepass card, had it delivered last weekend, tried to use it twice and was rejected both times received a sorry your transaction can not be authorized messaged each time i tried to use it. Moviepass is apparently having some serious customer. Founded in 2011 and headquartered in new york city, the service allowed subscribers to purchase up to three movie tickets per month for a monthly fee.
Moviepass at this writing, moviepass offers two plans. On tuesday, moviepass said it had hit a new milestone of 1. Moviepass left customers credit cards exposed online cnet. Moviepass cuts price again, bundles subscription with. Thousands of moviepass card numbers exposed in latest issue. Moviepass s issues have been making the rounds on twitterover the past few weeks, as the company instituted surge pricing, then limited the films available for subscribers to watch, and even lost. Coupled with the growing number of cinemas that accept the card. I browsed through the theaters, then clicked on card to check the numbers matched, then bam it all disappeared. The moviepass card itself is actually a credit carda mastercard, to be precise. Mastercard securecode is a private code for your mastercard account that gives you an additional layer of online shopping security. Buy tickets in the usual way, at a kiosk or box office, but use your moviepass card instead of cash or a normal card.
The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact moviepass in an easytouse summary, as well as a full comparison of the 2 ways to reach moviepass, compared by speed and customer recommendations. Moviepass reactivating some canceled accounts unless users. How many subscribers moviepass actually added with its. Early in the year, a handful of amc theaters disappeared from moviepass. I thought everything was going to get better but i then realized noticed i cant update the card number on their. Moviepass defends abrupt subscription cancellations over. Once done, you can use the app to check into cinema within 100 yards and choose a film and showtime as per your choice. Only you and your financial institution know what your code is merchants arent able to see it. Regal cinemas reportedly set to launch a moviepassstyle. Dispute any that popup later, and call direct at 8776462892 or 6464000801 to get them to kill your. Moviepass says that their membership card should be accepted by 95% of theaters nationwide, and that there are no blackout dates or movies which are excluded from this membership, except in very specific, individual circumstances.
I had the year plan, to be sure i wanted to just cancel movie pass all together since i. The best moviepass phone number with tools for skipping the wait on hold, the current wait time, tools for scheduling a time to talk with a moviepass rep, reminders when the call center opens, tips and shortcuts from other moviepass customers who called this number. Each customer card record had the moviepass debit card number and its. This moviepass hack is essential knowledge for anyone who. After losing total hope that i would never get a moviepass replacement card because their customer service is terrible. Heres what to know before you sign up for that insane moviepass deal. Moviepass exposed thousands of unencrypted customer card. How to cancel moviepass if the company resubscribes you.
These are the two key ingredients for using moviepass. But one mom and many other members say the moviepass app is no longer. This phone number is moviepasss best phone number because 185,370 customers like you used this contact information over the last 18 months and gave us feedback. While 3 percent of all domestic box office gets purchased through moviepass, the number jumps to 10 percent when moviepass pushes a product, according to the companys own tracking. Oh also now my account says my next billing cycle will be in a month since i activated. Movie ticket subscription service moviepass has exposed tens of thousands of customer card numbers and personal credit cards because a. When i was trying to reserve the tickets earlier there was once or twice that it would ask me if i had my card, the card would reappear for a minute or two and then disappear again. Nope no chargeback, only ordered one card, billing date is still there.
I slowed down a tiny bit last year, catching only 114, and im way behind this year, currently on track to see 91 films. In particular, amc theaters banned moviepass card holders from purchasing tickets at their theaters, and it would appear more trouble is on the way. This authorizes the ticket price amount on a special. So, following instructions, she read him the card numbers, and you can. Moviepass is the nations premier theatrical subscription service, allowing you to see movies in over 4000 theaters across the united states for one low. What to know before you sign up for that insane moviepass deal. The service utilized a mobile app, where users check in to a theater and choose a movie and showtime, which resulted in. In august 2017, moviepass began a transformation of the moviegoing industry by introducing its low monthly price subscription service. They never notified me saying a replacement card was one the way either. These moviepass customer cards are like normal debit cards. With the use of locationbased mobile technologies the user will have the ability to check into their movie theater of choice and share their moviegoing experiences with their peers through their favorite social networks. Its finally become clear why hetty disappeared from ncis. Moviepass is shutting down september 14th the verge. More than one million online merchants in 122 locations support transactions made with securecode.
Moviepass losing money, but should subscribers be worried. Its a great deal for you, even if you see just one or two movies a month. Ive tried reinstalling the app and force closing it. Moviepass subscribers increase thanks to price drop. Moviepass parent company is doing a massive reverse stock. Moviepass is an appandcardbased service that offers members the opportunity to see any movie a maximum of one per day each month in participating theaters for a. Moviepass, the subscription service that spent enormous amounts of venture. Moviepass is an appbased subscription service rekindling americas love affair with going to the movies. Moviepass users apparently hit the exits en masse after it scaled back the number of. Also their idea of a small fee is 56 dollars a movie.
According to helios and matheson, moviepass was too far gone to save. Common problems addressed by the customer care unit that answers calls to 8776462892 include account access, refund a charge, missing order, find tickets, update account info and other customer service issues. Per an email to members, recent moviepass subscribers can expect a 23 week delay before they receive their card in the mail. Moviepass defends abrupt subscription cancellations over termsofservice violations published. The movie was enjoyable, at least in part because i knew i might not have seen it in the theater were it not for the moviepass service. Better yet, delete the app, and check your credit card statements for any moviepass charges. The moviepass behaved exactly like a credit card would. Moviepass could be a victim of its own success the. But what if i told you that deal could be even sweeter. The movie subscription service launched back in 2012, but it only started to really take off over the past year, thanks to some changes made to the pricing. Moviepass sent out a followup email on wednesday, reminding users about the optout option. The number one reason to plunk down your cash now is that moviepass is an exceptional value. This article was written after i tested moviepass for 5 months in 201220. Now, as a result of this transformation, movie lovers throughout the united states have the ability to see movies in theaters using subscription.
There were many ways moviepass could have gone about becoming a. The first part is a free app in which the user selects the theater, film, and showtime they want to attend. Moviepass is a subscription service that allows customers the freedom to see movies in theaters at a fixed monthly price. Moviepass has gained half a million new subscribers in less than thirty days, following a price drop. In may 2018, its unlimited plan vanished but returned a few days later. Moviepass written by scott malchus march 17, 2014 consumerism, film, product tests moviepass is an all access pass to movie theaters nationwide in the united states.